Transforming Hospitality with Data-Driven Conversational AI Solutions By ammie_user Categories: Case Studies Tags: Data Engineering Convio integrates seamlessly across multiple channels, leveraging advanced data engineering to unify hotel management systems and enhance guest experiences. Its robust data infrastructure ensures secure, personalized interactions while supporting complex integrations with payment vendors and third-party hotel APIs. Client’s Challenges Hotel Chains are providing premium offerings for customers at premises in several major tourist destinations. However, they are facing challenges in delivering high-quality, consistent guest service across locations, like delayed responses to guest inquiries, limited staff availability leading to long wait times for guests, and the inability to personalize services efficiently due to a lack of centralized data. Solution “Convio” conversational AI solution designed to interact with guests via various channels like Hotel websites, apps, in-room tablets, and social media platforms. Multichannel Chatbot: Convio is deployed as a conversational AI chatbot and is available on the hotel’s app, website, and social media. Convio could handle inquiries about hotel locations, live weather, transportation, and local recommendations. Unified booking: Convio provides unified booking for customers where they can check on hotel reservations, amenities, check-in/out procedures, restaurant bookings, local recommendations, and transportation. Payment Integration: Convio provides integration with third-party payment vendors like Stripe and also custom payment methods supported by hotels which include PCI DSS Compliance. Data Analytics and Safety Enhancements Data-Driven Personalization: Convio analyzed guests’ previous interactions, booking history, and preferences to offer tailored services. For instance, frequent guests would receive personalized room setups, dining recommendations, and targeted offers. Data Security & Integration: Convio seamlessly integrates data from various systems, ensuring data security. It can work with integration with the Hotel Management system through Third Party APIs like Mews, and Avvio. Tech Stack • Reactjs• Nodejs• Websockets• Postgres• Cloud – AWS